Privacy Policy

Overview

IPTV4Canadians ("we", "our", or "us") operates the website iptv4canadians.ca and provides IPTV subscription services to customers across Canada.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your personal information. By using our website or subscribing to our service, you agree to the practices described in this policy.

We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect the minimum amount of information necessary to deliver and support your IPTV subscription. This includes:

Information you provide directly:

• Name and email address (when contacting us or subscribing)
• Phone number or WhatsApp number (optional, when provided)
• Payment information — processed securely through third-party payment processors; we do not store full card numbers
• Messages and enquiries sent through our contact form or WhatsApp

Information collected automatically:

• IP address and approximate geographic location (for service delivery and fraud prevention)
• Browser type and device information (for technical support purposes)
• Pages visited on our website and referring URLs (via standard web analytics)
• Cookies and similar tracking technologies (see Section 5)

How We Use Your Information

We use the personal information we collect solely for the following purposes:

• Service delivery: To activate, manage, and maintain your IPTV subscription, including sending your credentials and setup information
• Customer support: To respond to your questions, resolve technical issues, and assist with account management
• Billing: To process payments and manage subscription renewals
• Communication: To send subscription renewal reminders, important service updates, and responses to your enquiries
• Fraud prevention: To detect and prevent unauthorized access and fraudulent activity
• Website improvement: To understand how visitors use our website so we can improve the experience
• Legal compliance: To comply with applicable laws and regulations

We will not use your personal information for purposes other than those listed above without obtaining your prior consent, except as required by law.

Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party. We do not share your information with advertisers or data brokers.

We may share your information in limited circumstances:

• Service providers: We may share limited data with trusted third-party providers (such as payment processors and email service providers) who assist in operating our service. These providers are contractually obligated to keep your information confidential and use it only for the purpose for which it was shared.
• Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the safety or rights of any person.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data.

Types of cookies we use:

• Essential cookies: Required for the website to function correctly (e.g., session management, security tokens). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). We use these to improve the website experience.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising tracking or retargeting purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Account and subscription data is retained for the duration of your subscription plus 12 months following its expiry, after which it is deleted or anonymised.
• Payment records may be retained for up to 7 years as required by Canadian tax and financial regulations.
• Support correspondence is retained for up to 24 months from the date of resolution.
• Website analytics data is retained in aggregated, anonymised form and does not identify individual users.

You may request deletion of your personal information at any time (see Section 8 — Your Rights).

Security

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our website is encrypted using SSL/TLS (HTTPS)
• Payment processing is handled by PCI-DSS compliant third-party payment providers — we never receive or store your full payment card details
• Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties
• Subscription credentials (M3U links, Xtream codes) are transmitted securely and are personal to your account

While we take all reasonable precautions, no method of transmission or storage is 100% secure. In the event of a data breach that poses a significant risk to your rights, we will notify affected users in accordance with applicable law.

Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct inaccurate or incomplete information
• Right to deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records
• Right to withdraw consent: Where our processing is based on consent, you may withdraw that consent at any time
• Right to complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us via WhatsApp or email at support@iptv4canadians.ca. We will respond to all legitimate requests within 30 days.

Third-Party Links

Our website may contain links to third-party websites, including payment processors and social media platforms. This Privacy Policy applies only to our website and services.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our IPTV subscription service is intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete that information.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active subscribers via email or WhatsApp
• In some cases, seek renewed consent if required by law

Your continued use of our service after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: support@iptv4canadians.ca
• WhatsApp: +44 7411 284928
• Website: iptv4canadians.ca/contact