Refund Policy

Overview

At IPTV Canada, we strive to provide the best IPTV streaming experience for our customers. We understand that sometimes our service may not meet your expectations, which is why we offer a fair refund policy. Please read this policy carefully before making a purchase.

Free Trial Period

We offer a free trial period for new customers to test our service before committing to a paid subscription. We highly recommend taking advantage of this trial to ensure our service meets your needs and is compatible with your devices.

Refund Eligibility

Refund requests may be considered under the following circumstances:

• Technical Issues: If you experience persistent technical problems that our support team cannot resolve within a reasonable timeframe
• Service Unavailability: If our service is unavailable for an extended period due to issues on our end
• Within 24 Hours: Refund requests made within 24 hours of purchase may be eligible for a full refund if no significant usage has occurred

Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Change of mind after the trial period or significant service usage
• Issues caused by your internet connection, device compatibility, or third-party applications
• Failure to use the service during your subscription period
• Violations of our Terms of Service
• Requests made after 7 days from the purchase date

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at contact@iptv4canadians.ca
2. Provide your account details and order information
3. Explain the reason for your refund request in detail
4. Allow up to 3-5 business days for our team to review your request

Refund Processing

If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Partial Refunds

In some cases, we may offer a partial refund based on the remaining time in your subscription period. This is evaluated on a case-by-case basis and is at the discretion of our customer support team.

Subscription Cancellation

You may cancel your subscription at any time. However, cancellation does not automatically entitle you to a refund. Your service will remain active until the end of your current billing period.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us: